Rules & Restrictions
- Returns of merchandise must be made within 30 days of receipt of your order.
- Merchandise must be in the same condition as when it arrived - unworn and unwashed with all tags and original packaging.
- Credit will be issued within 30 days of receipt of your return to the original method of payment less shipping and handling, gift packaging, and other fees that are non-refundable. We will only refund the original shipping cost on your order if you received the incorrect item or if the item was defective.
- If we shipped an incorrect item, we will ship the correct item at no cost to you via Standard Ground Delivery.
- If you receive a damaged, defective or incorrect item, please notify us within 15 days of delivery, we will ship it at no cost to you. Any claims made after 15 days will not be accepted.
- You can expect a refund in the same form of payment originally used for purchase, within 30 days of our receiving your returned product. We will only cover the return shipping cost if the return is a result of a manufacturing defect or shipping error. Otherwise, customer is responsible for the return shipping cost.
Returning an Item
If you wish to return an item to us, please follow the instructions below. Instructions are also outlined on the packing slip with your shipped items.
- Notify our customer service centre immediately and get a return shipment reference code and address.
- Pack the item(s) securely in the original product packaging. Please include all paperwork, parts, and accessories. All items must be returned in the same condition as when it arrived - unworn and unwashed with all tags and original packaging, to insure credit.
- Enclose the bottom perforated portion of the original packing slip with the item. Please keep the top portion for your records. If you cannot send your packing slip, please include your return shipment reference code, order number, billing name, and address with the item(s).
- Before sending your return shipment, please remove all extra labels from the outside of the package.
- Send the return package to the address provided.
- Shipping and handling charges are not refunable.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- It is recommended that you use Fedex or Insured Parcel Post for your return.
- Keep the Return Tracking Number for your return package to monitor delivery status.
- You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
- Credit for gift returns will be issued to the original purchaser.
- You will be refunded the return shipping cost only if the return is a result of a manufacturing defect or shipping error.