Item Availability

Once you place an order, an automated confirmation email would be sent to you. This email is to confirm that we have acknowledged your order. Your order will be placed in queue for usually few hours for the payment to be processed. Your order will then get sent to our shipment office for preparation. Orders placed on weekends and select holidays are processed on the next business day. Order usually gets shipped on the following day and it usually takes around 2-15 business days to arrive, depending on your choice of carrier and the destination. 

Shipping Method And Cost

Depending on the location to which the items will be delivered, different shipping methods are available. At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are based on the shipping method of choice and the value of the total order. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

 International <$99 $99 or more
Regular (5-15 days) $14 Free
Express (2-5 days) $24 $34


Hong Kong <$99 $99 or more
Facetrade Free Free
Regular (2-5 days) $7 Free

Shipping in Multiple Packages

If your order includes several items, they may ship separately and at different times. So that we can deliver your purchases to you as efficiently as possible, items which ship from the same location are grouped together. Our shipping confirmation emails will let you know how your order will be shipped.

Shipping Confirmation Emails

We will send you a shipping confirmation email when all or part of your order is shipped. The email will include a parcel tracking number.  You will be sent a shipping confirmation email with a tracking number for every shipment.


* Start from June 1, 2013, all orders will be shipped from our Asia warehouse located in Hong Kong.

** Pre-order items will be shipped 5-10 days after order placed.